About our privacy policy

Toys and Tools cares about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Toys and Tools. The starting date for the validity of these conditions is 26/06/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Online store software
LightSpeed
Our webshop has been developed with software from Lightspeed. Personal data that you provide for our
services available to us are shared with this party. Lightspeed has access to your
data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have concluded with them, Lightspeed is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group in order to further improve the service.

Email and mailing lists
Laposta
Our website uses Laposta, a third party that originates the e-mail traffic
of our website and handles the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Laposta's servers. Laposta will be your
never use name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. If you click on this you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Laposta. Laposta uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. Laposta reserves the right to use your data to further improve the service and to share information with third parties in this context.

Strato
We use the services of Strato for our regular business e-mail traffic. This party has
appropriate technical and organizational measures have been taken to prevent misuse, loss and corruption of your and our data as much as possible. Strato does not have access to our mailbox and we treat all our e-mail traffic confidentially.

Payment Provider
Buckaroo
We use the Buckaroo platform to handle (part of) the payments in our webshop. Buckaroo processes your name, address and residence details and your payment details such as your
bank account or credit card number. Buckaroo has appropriate technical and organizational measures
taken to protect your personal data. Buckaroo reserves the right to transfer your data
to further improve the service and to share (anonymised) data with third parties in this context. All the safeguards mentioned above with regard to the protection of your
personal data also applies to the parts of Buckaroo's services for which they engage third parties. Buckaroo does not store your data longer than permitted by law.

Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics
GLS
If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS to carry out deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.

Billing and accounting
E-boekhouden
We use the services of E-boekhouden. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be
sent and stored protected. E-bookkeeping is bound to secrecy and your data treat confidentially. E-bookkeeping does not use your personal data for purposes other than described above.

External Sales Channels
Bol.com
We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations
In some cases, Toys and Tools may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. This also means that we do not store your data for longer than two years from the last moment of contact or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.

Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights
with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.

Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Toys and Tools. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.

Third Party Cookies
In the event that software solutions from third parties use cookies, this is stated in this
privacy declaration.

Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Contact details
Toys and Tools
Vrouwenlaan 21
8017HB Zwolle
The Netherlands
T (0031)6-45532894
E info[AT]toysandtools.nl

Contact person for privacy matters
Nicole Dijkstra